Minnie Beasley's is happy to answer any questions about our products, shipping, and return policies. We're here to make you happy. If you have such questions, please review the text below. If we have not answered your questions on our site, please feel free to e-mail us at customerservice@minniebeasleys.com. Please allow up to 48 hours for our response. Thanks you and enjoy your Minnie Beasley's Lace Cookies!

Returns

All sales are final. Food is tough to return. We're sure you'll be happy with our cookies. If for any reason you are not, please send the product back with a statement of complaint. Your suggestions on how we can make better cookies would be appreciated. Enclose a self-addressed stamped envelope with your return. A check will be mailed to you within 30 days.

Privacy Policy

Last updated: August 18, 2003

Minnie Beasley's Cookie Company knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Minnie Beasley's Cookie Company, you are accepting the practices described in this Privacy Policy.

What Personal Information About Customers Does Minnie Beasley's Cookie Company Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at www.minniebeasleys.com. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Minnie Beasley's Cookie Company. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Minnie Beasley's Cookie Company if we cannot recognize you, we want you to be aware that these tools exist.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Minnie Beasley's Cookie Company if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. Information from Other Sources: We might receive information about you from other sources and add it to our account information.

What About Cookies? Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Minnie Beasley's Cookie Company's coolest features, and we recommend that you leave them turned on.

Does Minnie Beasley's Cookie Company Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Promotional Offers: Sometimes we send offers to selected groups of Minnie Beasley's Cookie Company customers on behalf of other businesses. When we do this, we do not give that business your name and address.

Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Minnie Beasley's Cookie Company, or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.

Protection of Minnie Beasley's Cookie Company and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Minnie Beasley's Cookie Company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your account and to your computer. Be sure to sign off when finished using a shared computer.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Minnie Beasley's Cookie Company features.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use such important features if you do not use cookies.

In addition, the Federal Trade Commission provides useful information about online privacy on its own Web site, Site Seeing on the Internet. http://www.ftc.gov/bcp/conline/pubs/online/sitesee.htm.

Children

Minnie Beasley's Cookie Company does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Minnie Beasley's Cookie Company only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

Our business changes constantly, and our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.